Nuisance Calls

Nuisance Calls

"I hear you've been in an accident".
Such calls can be a nuisance at a minuimum and can also be distressing. What should you do?


"Hello I'm calling from [company name]. I hear you've been in a recent accident"
They so picked the wrong time to call. Saturday morning when I'm not in the middle of some client work and would have just hung up. Just planning on what I am going to do in the garden this afternoon.

"Where did you get my number from?" ...interesting that in this instance this was a trigger to get passed to the next 'advisor'.
"Where did you get my details from?".
Reply was "From roadside traffic incident response team"
Yeah right - not.
 
What if you have had the misfourtune to have been in an accident? Again, where did they get your details from?
I know someone who had been involved in an accident and was then inundated by calls. She found this very distressing for many reasons, not helped by that each time she had to work out whether it was ginuinely part of the work and/or claims underway.
 
In the instance of the call from [company name], armed with the number they called from and the company name they gave, a couple of minutes later I had lodged a complaint via https://ico.org.uk/make-a-complaint/
 
It is also worth checking that your number is registered with the Telephone Preference Service / Corporate Telephone Preference Service.  This is free. As the site states "It is a legal requirement that all organisations (including charities, voluntary organisations and political parties) do not make such calls to numbers registered on the TPS unless they have your consent to do so".
 
The ICO do take action if a number (not sure how many, but it's not a large number) of complaints are made against a specific company.
 
Do take the time to complain if you get a similar call and help stop these nuisance calls.
 
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